We want you to enjoy our spirits as soon as possible, so we always do our best to ensure you receive your order promptly

Mainland UK: 3-5 business days from date of shipping
Non mainland UK: 3-7 business days from date of shipping
International: We do not offer delivery outside of the UK


We do hope that you love our products, but if for any reason you are not 100% satisfied with your purchase please contact us at



We will refund the full value of any product(s) purchased, provided the conditions below are met:

  • You are able to return the product(s) in question to us within 30 days of receipt of your order
  • Unless faulty, your items are returned to us in a resalable condition. This means unopened, in the same condition you received them and with any labels and packaging intact
  • Please send any return items to the following address, with a note inside including the name, order number and postcode of the original order:

Online returns: Neatly London, 116 Anerley Road, London, SE19 2AN

Please note: unfortunately we will not be able to refund the cost of postage, either of your original order or the return unless the item is faulty. For faulty items we will resend a replacement at no extra cost and refund the cost of your original delivery.